Privacy Policy

Effective Date: October 25th, 2025

Lumio Privacy Policy

At Lumio, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Name, email address, and company name when you sign up or contact us

• Slack workspace details (if you integrate Lumio with Slack)

b. Automatically Collected Information

• IP address, browser type, device data

• Usage data, such as pages visited and actions taken within Lumio

c. Third-Party Data

• Publicly available business data from platforms like Google Business, LinkedIn, and data partners, used for outbound personalization

• Enriched data from third-party providers when authorized by you or your team

2. How We Use Your Information

We use your data to:

• Operate and improve Lumio features

• Send you updates, alerts, or insights via Slack or email

• Personalize lead generation and outreach on your behalf

• Ensure compliance with our legal obligations

We do not sell or share your personal data with advertisers or unrelated third parties.

3. Data Sharing & Integrations

We only share data with:

• Slack (if you choose to integrate Lumio with Slack)

• CRM platforms or booking tools you authorize us to sync with

• Trusted infrastructure providers (e.g., AWS, database storage, analytics platforms) under strict data protection agreements

4. Cookies & Analytics

We use minimal cookies to:

• Monitor site performance and behavior

• Remember user preferences (where applicable)

Analytics tools like Plausible or PostHog may be used to understand feature usage — all anonymized where possible.

5. Data Retention

We retain your data only as long as it’s needed to:

• Provide our services

• Comply with legal and security requirements

• Improve your experience with Lumio

You may request deletion of your data at any time.

6. Security Measures

We follow industry best practices:

• Encrypted connections (HTTPS)

• Access controls for sensitive systems

• Continuous monitoring and vulnerability testing

7. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Opt out of communications

• Revoke access to integrations

To exercise your rights, email us at lumiolabs.ca@gmail.com.

8. Changes to This Policy

We may update this policy from time to time. If we make changes, we’ll notify you via the site or your Slack integration.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out:

LumioLabs

Email: lumiolabs.ca@gmail.com

Thank you for trusting Lumio.

- The Lumio Team